Softrack Technologies
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HelpDesk

Softrack Helpdesk is a comprehensive system designed to provide information and assistance to computer users, primarily focused on troubleshooting Business-related issues. As an all-in-one helpdesk management solution, it ensures efficient support operations through a range of advanced features.

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Softrack Helpdesk

A Helpdesk is a System that provides Information and Assistance to the Users of a Computer, the Purpose of a Helpdesk is usually to troubleshoot Business related problems.

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Operations
  •   Ticket Management System
  •   Technical and User Logs
  •   System Logs
  •   Follow up Tasks
  •   Assest Management
  •   User Management
  •   Dynamic FAQ Section
  •   Dashboard



Helpdesk

Softrack Helpdesk is the only helpdesk management system you will ever need. Able to automatically assign support tickets, keep users informed of the status of their call.

Key Features
  •   Helpdesk is a customizable and continent system that handle all your Business related problems.
  •   Helpdesk has extensive reporting capabilities.
  •   Helpdesk has powerful integration with HR management software and provides flexible assets management.
  •   Helpdesk provide smarter way to generate tickets for problems with assign facility and customize tickets on priority base.

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